TOBYhouse - Lighting and Homewares.
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Extraordinary homewares. Exclusively available here.
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TERMS AND CONDITIONS OF ORDER.

 

ORDERS

All orders are accepted strictly by written confirmation. Clients will receive an acceptance of order from us, detailing the product spec, and expected delivery dates.

Specifications of orders cannot be altered without our written agreement after having been accepted.

 

CANCELLATIONS

After orders have been accepted they cannot be cancelled without our written consent. Cancellation fees will apply, and may be up to the entire value of the order.

 

DELLIVERY

We will notify the buyer prior to shipping. We will do everything to adhere to the dellivery dates given by us at the time of order but it it is possible that these will vary.

 

PAYMENT

Paymets are accepted by credit and debit card, and via paypal. If bank transfers are preffered please contact us and we will provide the necessary details.

Payment is due by invoice dates. Generraly we require a deposit upon the placement of orders, and cleared funds prior to dispatch.

 

RETURNS POLICY.

 

CLAIMS

All items are carefully checked prior to packing, however should there be a problerm with items dellivered we must receive verbal notification within 3 days of dellivery and written confirmation within 7 days of dellivery - absence of such confirmation will constitute acceptance of the quality of goods.

 

RETURNS

If for any reason you wish to return your order we must receive verbal notification within 3 days of dellivery and written confirmation within 7 days of dellivery - absence of such confirmation will constitute acceptance of the goods. Goods must be returned in perfect condition, with packaging complete and intact. Return carridge of goods is the clients' responsability and risk.

Returns will only be accepted with our written consent.

 

SECURITY AND PRIVACY.

 

All our payments are taken with the support of a PayPal webstore engine, as such we do not receive, see or hold our clients personal bank details.

Whilst upholding the law, we will not share your personal information with anyone.

Once in contact with us via email, your email address will be added to our newsletter in order to offer our latest product and special offer information. Opt-out choices will be clearly visible on the newsletter.

 

 

 

© Toby Sanders 2013. All rights reserved.